To contact ZentraTrader, email [email protected]. We read every message and reply when a reply is useful, usually within a few working days.
When to contact ZentraTrader
- Factual errors, outdated rules or arithmetic mistakes in any guide or calculator.
- Explanations that are unclear, and topics or glossary terms you would like covered.
- Reports of websites, apps, social media accounts or callers using the ZentraTrader name. We are not a platform, so any of these is an impersonation.
- Technical problems with the site, such as a broken calculator or page.
What we cannot help with
- Accounts, deposits, withdrawals or trades. ZentraTrader has no trading platform and no access to anyone else's.
- Recommendations on which broker, exchange, coin or share to choose, or any personal financial advice.
- Recovering lost or stolen funds. If you have been scammed, contact your bank, the platform involved, the police and your financial regulator; our scam guide lists the steps.
We write and reply in English. Please include the page address if your message is about a specific guide, and a screenshot if a calculator is behaving unexpectedly, which helps us reproduce the problem. We cannot promise a reply to every message, but every correction report is read and checked.
Before you write
Never send passwords, recovery phrases, private keys, card numbers or identity documents by email, to us or to anyone. We will never ask for them, and we will never contact you first about investing. Corrections are handled under our editorial policy; you can also read who we are.